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Download our Wholesale Brochure
Download our Wholesale Brochure

Shipping & Returns

Shipping Charges to UK & Channel Islands

 

We charge shipping for all wholesale orders to the UK* and Channel Islands under £300.00. The cost of shipping starts at £4.00 and will depend on the weight of your order, it will be automatically calculated at the checkout.

If your order is £300.00 or more, then delivery within the UK and Channel Islands will be free. This will be automatically applied at checkout.

We aim to hand make your order and despatch within three weeks.

UK Mainland orders will be sent using Royal Mail Tracked 48 (this service will require a signature) or ParcelForce express48 service. Other UK orders and Channel Island orders will be sent using ParcelForce europriority service.

If you would like to make an alternative arrangement, please contact us.

*Includes UK Mainland, Northern Ireland and Scotland, Highlands & Islands.

Shipping Charges to Europe & Rest Of World

Shipping for all international orders will depend on your location and the weight of your order, and be calculated once you have placed your order. When you have ordered, we will contact you via email with your delivery costs and an invoice for payment. 

We aim to hand make your order and despatch within three weeks. Once despatched, delivery times may vary depending on the service status and any delays with customs which are beyond our control.

Due to Brexit and changes in shipping regulations, additional fees may apply to your order. Unfortunately we cannot anticipate or cover the cost of these fees.

For customs, the tariff code for beeswax wraps is 6307909899.

European international orders will usually be sent using ParcelForce euroeconomy and are shipped DDU (delivery duty unpaid). We may offer an alternative courier service from time to time or upon request.

In order for us to ship your order within Europe, we will require the following information from you:

  • A valid EU VAT Number
  • Full contact name and address
  • Email address
  • Telephone number

For international orders outside Europe, we will be in touch once you have ordered with the best delivery services, costs and lead times.

If you would like to make an alternative arrangement, please contact us.

Other Information

    •  Upon receipt of your order confirmation email, please check your delivery address details closely and contact us immediately if anything is incorrect. We cannot be held responsible for any mistakes and you will incur additional charges if we need to redeliver due to incorrect information.
    • International orders are subject to additional custom and import fees, which we are not responsible for and cannot pay for.
    • Once your order has been handmade and despatched, you will receive an email to confirm your order is on it’s way. Please keep an eye on your spam folder for this email.
    • Please contact us within 7 days if you haven’t received your order once it has been despatched.
    • For customs, the tariff code for beeswax wraps is 5907000090.
  • We reserve the right to charge for re-shipping for returned or undelivered items.

Returns & Refunds

  •  Orders can be cancelled with 24 hours of being placed. To do this, please contact us with your order details as quickly as possible.
  • After 24 hours, orders cannot be cancelled.
  • Returns will not be accepted unless the items are faulty upon receipt.
  • If you feel your items are faulty, please contact us within 48 hours of delivery, and do not take any further steps until you have heard back from us.
  • A refund or replacement will only be issued upon our inspection of the goods and at our discretion.